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REFUND POLICY
Effective Date: 29.09.2023
1. Introduction
Welcome to Dajeli, the Armenia-based clothing brand's website. We are committed to providing our customers with high-quality products and excellent customer service. This Refund Policy outlines our procedures for handling refunds and returns.
2. Eligibility for Refunds
2.1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within [Number] days of receiving the item. We will provide a full refund, including shipping costs, or send you a replacement item, as per your preference.
2.2. Wrong Item Shipped: In the event that you receive the wrong item, please notify us within [Number] days of receiving the product. We will arrange for the correct item to be sent to you and cover any related shipping costs.
3. Non-Refundable Items
3.1. Change of Mind: We do not offer refunds for items where the reason for return is a change of mind or a dislike of the product.
3.2. Custom or Personalized Orders: Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged.
4. Return Process
To initiate a return, please follow these steps:
4.1. Contact Us: Send an email to [Customer Support Email Address] with your order number, a description of the issue, and clear photos of the defective or damaged item, if applicable.
4.2. Wait for Approval: Our customer support team will review your request and provide instructions on how to return the item, if applicable.
4.3. Return the Item: Ship the item back to us in its original condition and packaging, including any accessories or tags. We recommend using a trackable shipping method.
5. Refund Timeline
Once we receive the returned item and inspect it, we will process your refund. The timeline for your refund may vary:
5.1. Defective or Damaged Items: Refunds for defective or damaged items will be processed promptly, and you should see the refund reflected in your original payment method within [Number] business days.
5.2. Wrong Item Shipped: Refunds for items shipped in error will be processed as soon as we receive the returned item and confirm the error. You should see the refund reflected in your original payment method within 14 business days.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a return, please contact us at:
Dajeli Clothing Brand
Baghramyan 1
dajeliyerevan@gmail.com
We value your satisfaction and aim to address any issues promptly and fairly.
By making a purchase on our website, you agree to the terms of this Refund Policy. Please review this policy regularly to stay informed about our refund procedures.
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